Existing customer? Request help with your security system.
Tell us what needs attention and how to reach you. Your request stays with BullDog so our team can review it and help arrange the next step.
Start with your system and the issue
Use the service inquiry below for an equipment issue, installation follow-up or a request to change part of your existing system. Share your name, email, phone number and service address so the team can identify the request and contact you.
Include the affected device, any message you see and when the issue began. If you have an account or installation reference, you may include it. Never send alarm codes, verbal passwords or payment-card details in the form.
Tell us when to reach you
Choose your preferred callback window: morning, afternoon or any time during business hours. Customer care will review the request and contact you to discuss the issue, next steps and any available appointment options.
Your callback window is a contact preference, not a confirmed appointment. Any visit, scope of work and applicable service charge must be confirmed with the team.
Get the right kind of support
BullDog can review installation and equipment concerns and help direct account questions. Monitoring, billing and some app services are handled by the provider named in your service agreement; a service request does not change that agreement.
For customer-care questions, call (832) 585-0725. This form is not monitored for emergencies. If there is an immediate threat to life or property, contact 911 or the appropriate emergency service.
Your questions, answered.
Does submitting the form book a service visit?
No. It sends your inquiry to BullDog for review. The team will confirm the next step and any appointment details with you.
What information should I have ready?
Your contact information, service address, the device or installation needing attention, and a short description. An account or installation reference is helpful if you have one, but do not send passwords or alarm codes.
Can I use this form for billing or monitoring changes?
You can ask BullDog for guidance, but changes to monitoring, billing or contract terms must be handled through the provider responsible for your agreement.
Request help with your existing system.
Share the issue and your contact details so the security service team can review your request.