Security system and account help.
Get help with your security equipment, app access or account questions. Find the right next step without sharing private alarm or payment details.
Equipment, installation or account question?
For an installation concern, device problem or service follow-up, send BullDog an existing-customer service inquiry. Include a short description and the best way to contact you so the team can review what you need.
Monitoring, billing and account administration are handled by the provider named in your service agreement. BullDog can help you identify the right support route, while the responsible provider manages those services.
Keep your account details secure
Manage passwords, emergency contacts, payment details and alarm credentials through your provider’s verified account portal or official support channel. Use the contact details on your agreement or statement if you are unsure which provider to reach.
Never enter alarm codes, verbal passwords, card numbers or other access credentials in our general service form or an ordinary email.
Have a device problem? Start here.
Note the device or panel model, the message you see and when the problem started. Check basic power and internet availability without disconnecting or resetting alarm equipment. Settings and troubleshooting steps depend on your exact model and service plan.
Call (832) 585-0725 or send a service inquiry for assistance. This page and the inquiry form are not emergency services. In an emergency, contact 911 or the appropriate emergency service.
Your questions, answered.
Where can I update my account or billing details?
Use the verified portal or support contact for the provider named on your service agreement or statement. That provider manages its account, payment and billing changes. BullDog can help identify the right contact if you are unsure.
How do I reset an account or app password?
Use the password-reset option in your provider’s official app or website. Complete its identity checks directly. Do not send your password or verification code through a BullDog service inquiry.
How do I change emergency contacts or a verbal password?
Contact your monitoring provider through its verified account portal or support number. It will confirm your identity and explain how to update those details securely.
What should I check if a camera or app is offline?
Check whether your home has power and an active internet connection, and note whether one device or the whole system is affected. Avoid a factory reset. If the issue continues, request help with your device model and the message shown.
Where can I find instructions for my panel?
Identify the model from your installation paperwork or the panel’s information screen, then use the manufacturer’s or provider’s official manual. The BullDog team can help you find the correct instructions for your equipment.
What is the difference between Stay and Away modes?
These modes are intended for different occupancy situations. The sensors active in each mode depend on your equipment and installation settings. Review your exact setup with the installer before relying on either mode.
How do I test my security system?
Arrange the test with your monitoring provider first and follow its current procedure for your system. Do not trigger an alarm as an informal test. The provider can explain how to confirm a successful test and restore normal monitoring.
What should I do about a low-battery message?
Make a note of the device identified by the alert. Use the approved battery and instructions for that exact model, or request service if you are unsure. Panel and sensor batteries can require different procedures.
Can I move a keypad, sensor or camera?
Contact the service team before moving installed equipment. Wiring, coverage, device pairing and mounting can affect system performance. A technician can explain the appropriate relocation and testing process.
What happens during a power or internet outage?
Operation depends on the equipment, battery condition, communication paths and service plan. Some functions may be unavailable. Ask the team or monitoring provider to explain the backup capabilities and limits of your specific system.
Can I manage cameras and compatible smart-home devices from my phone?
Mobile access depends on your equipment, app and plan. Ask about live video, recording, notifications and compatible locks or thermostats for your setup. Not every device or feature works with every system.
How do I request help with an existing installation?
Use the existing-customer service inquiry on this website. Share your contact information, service address and a brief description of the issue. The team reviews the request before any appointment is confirmed.
Who can help with a charge, cancellation or contract question?
Contact the company responsible for that charge or agreement using the details on your contract or statement. A website service inquiry does not cancel or change a monitoring agreement. BullDog customer care can help you identify the appropriate contact.
Get the right help for your security system.
Contact security support for equipment, account or service questions.